Whether you’re heading on the ultimate road trip or making a short visit to a new city for work, the last thing you want is to get hit with unexpected tolls or charges while on the road. The good news is that toll roads only exist in NSW, VIC and QLD, and driving an eTag-equipped Thrifty vehicle makes managing tolls a breeze.

To help you plan your trip, we’ve put together this handy guide to road tolls and charges in Australia, and what you can expect when driving on toll roads in a Thrifty vehicle.

About tolls and charges with Thrifty

  • When travelling through toll roads in a Thrifty vehicle, you don’t need to take any additional action.


  • All Thrifty vehicles should have an eTag present – if you notice your car doesn’t, don’t worry, as all vehicles are registered as well.


  • You can’t use your own eTag in a Thrifty vehicle


  • After using a toll road in a Thrifty vehicle, your credit card will be charged the toll fee + daily service fee approximately 10 business days after your rental


  • To access information on toll charges incurred during your rental: 
    • Call: 13 18 65 or +61 2 8337 0712
    • Email: RCT.Accounts@rms.nsw.gov.au
    • You will need to provide the first 6 and last 4 digits of your card number or alternatively your rental agreement/tax invoice number
    •  www.myetoll.com.au/thrifty – to access the invoice online you are required to enter the rental agreement/tax invoice number and surname


Where to get help

Roads & Maritime Services (RMS):

Call: 13 18 65 or +61 2 8837 0712 (international)

Email: RCT.Accounts@rms.nsw.gov.au 

Website: www.rms.nsw.gov.au

Toll charges

Toll charges in Victoria vary depending on how far you travel and the type of vehicle you’re driving. See VIC toll calculators at:

Where to get help


Call: 13 11 70

Website: www.vicroads.vic.gov.au

Where to get help

Department of Transport and Main Roads (TMR)

Call: 13 QGOV (13 74 68) or +61 7 3022 0001 (international)

Website: www.tmr.qld.gov.au


Thanks to the introduction of eTags, driving on toll roads in NSW, VIC and QLD no longer means scrambling around for change in your pockets or the centre console of your car. Even if you don’t have an eTag, there are alternative ways to pay online for your tolls before or after your trip.

And if you’re driving a Thrifty vehicle, you can rest assured that virtually all our cars, vans and trucks are fitted with eTags, so you don’t have to worry about a thing! If you notice that your vehicle doesn’t have an eTag, that’s ok too, because all our vehicles are registered and will be charged appropriately by the relevant toll authority.

How do I pay for tolls in a hire car?

If you’re driving a hire car in NSW, VIC or QLD, you could end up driving on of the toll roads and be charged for your trip. If this happens, keep in mind that you don’t need to pay anything on the spot or take any additional action. You also don’t need to provide your own eTag.

After using a toll road in a Thrifty vehicle, your credit card will be charged the toll fee plus a daily service fee approximately 10 business days after your rental. The fee charged is calculated by the toll provider for the toll road you used. In the case of car rentals booked under a corporate account, the method of payment will depend on the account setup – contact your Thrifty account manager if you have any questions.

Need help with road tolls, car rentals or anything else? Get in touch with the Thrifty team.